Privacy Policy

Mostbet (the operator) is committed to protecting your personal data and ensuring transparency in how we collect, use, and process information. This Privacy Policy explains our data handling practices in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and the Brazilian General Data Protection Law (LGPD). By using Mostbet, you consent to the collection and use of your information as described herein.

Data Controller and Contact Information

Mostbet is the data controller responsible for processing your personal data. The operator is licensed under Curaçao eGaming and operates the platform at mostbet.web.pk. For data protection inquiries, you may contact our support team at [email protected] or via live chat available 24/7. If you have concerns about our data processing practices, you have the right to lodge a complaint with your local data protection authority.

What Personal Data We Collect

We collect various categories of personal data to provide our services, comply with legal obligations, and improve your experience. The data we collect includes:

Identity information: full name, date of birth, nationality, gender, and government-issued identification documents (passport or national ID)
Contact details: email address, phone number, and postal address
Financial information: bank account details, payment card information, cryptocurrency wallet addresses, and transaction history
Account information: username, password, account preferences, deposit and withdrawal records, and betting history
KYC and AML documents: proof of identity, proof of address, and payment method verification documents
Technical data: IP address, device type, operating system, browser type, device identifiers, and connection information
Usage data: pages visited, features used, time spent on the platform, games played, and betting patterns
Marketing preferences: communication opt-in/opt-out choices and interaction with promotional content
Communications: messages sent through live chat, email, or other support channels

Sources of Personal Data

We obtain your personal data from multiple sources to ensure accurate account setup and regulatory compliance:

Directly from you: information provided during registration, account updates, and customer support interactions
Cookies and tracking technologies: data collected through your browser or mobile app to enhance functionality and personalization
Third-party service providers: credit reference agencies, fraud prevention services, KYC and AML verification partners, and payment processors
Affiliate partners: referral information if you accessed Mostbet through an affiliate link
Group companies: data shared within the Mostbet corporate group for operational and compliance purposes

How We Use Your Data

We process your personal data for the following purposes, based on specific legal grounds:

Purpose: Legal Basis
Account creation and management: Performance of contract
Payment processing and financial transactions: Performance of contract
Identity verification and KYC/AML compliance: Legal obligation
Fraud detection and prevention: Legitimate interest and legal obligation
Responsible gambling monitoring and enforcement: Legal obligation and legitimate interest
Customer support and dispute resolution: Performance of contract and legitimate interest
Marketing communications (with your consent): Consent
Platform improvement and analytics: Legitimate interest
Regulatory reporting and compliance: Legal obligation
Enforcement of terms and conditions: Legitimate interest

Your personal data may be shared with the following categories of recipients to deliver our services and meet legal requirements:

Payment processors and financial institutions: to process deposits and withdrawals
KYC and AML service providers: to verify your identity and conduct compliance checks
Fraud prevention and credit reference agencies: to detect suspicious activity and assess risk
['Regulatory authorities and law enforcement: when required by law or to prevent illegal activity']
Group companies and affiliates: for operational, marketing, and compliance purposes
IT service providers and hosting partners: for platform maintenance, security, and technical support
Marketing and analytics partners: to measure campaign effectiveness and improve user experience
Customer support contractors: to assist with inquiries and issue resolution

International Data Transfers

Your personal data may be transferred to, stored in, and processed in countries outside your country of residence, including countries that may not have the same level of data protection. When we transfer data internationally, we implement appropriate safeguards, including Standard Contractual Clauses (SCCs) approved by relevant data protection authorities, adequacy decisions, or your explicit consent. By using Mostbet, you consent to the transfer of your data as described in this policy.

Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Retention periods vary depending on the type of data and the purpose of processing:

Account and transaction data: retained for a minimum of 5 years after account closure for AML and regulatory compliance purposes
KYC and identity documents: retained for 5+ years as required by anti-money laundering regulations
Marketing data: retained until you withdraw consent or request deletion
Technical and usage data: typically retained for 12 months unless longer retention is required by law
Customer support communications: retained for 3 years or as required by applicable law

Your Data Subject Rights

You have the following rights regarding your personal data, subject to applicable law and certain exceptions:

Right of access: you may request a copy of the personal data we hold about you
Right to rectification: you may request correction of inaccurate or incomplete data
Right to erasure: you may request deletion of your data, subject to legal retention obligations
Right to restrict processing: you may request that we limit how we use your data
Right to data portability: you may request your data in a structured, commonly used format
Right to object: you may object to certain types of processing, including marketing communications
Right to withdraw consent: you may withdraw consent for any processing based on your consent at any time
Right not to be subject to solely automated decision-making: you have the right to human review of automated decisions that significantly affect you

To exercise any of these rights, please contact our support team at [email protected]. We will respond to your request within 30 days or as required by applicable law. Please note that some requests may be limited by legal obligations, such as AML and KYC requirements.

Cookies and Tracking Technologies

Mostbet uses cookies, web beacons, and similar tracking technologies to enhance your experience, remember your preferences, and analyze platform usage. These technologies allow us to deliver personalized content, measure marketing effectiveness, and improve our services. For detailed information about the cookies we use and how to manage your preferences, please refer to our Cookie Policy on the mostbet official website.

Data Security

We implement comprehensive organizational and technical security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest using industry-standard protocols
Secure authentication mechanisms, including biometric login options
Regular security audits and vulnerability assessments
Access controls and role-based permissions for staff
Secure data centers with physical and logical security measures
Incident response procedures to address potential data breaches
Employee training on data protection and confidentiality

While we strive to protect your data, no security system is completely impenetrable. You are responsible for maintaining the confidentiality of your account credentials and notifying us immediately of any unauthorized access.

Children and Minors

Mostbet is not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If we become aware that a user is under the legal age, we will immediately suspend or terminate their account and delete their personal data, except where retention is required by law. If you believe a minor has registered on our platform, please contact us immediately at [email protected].

Complaints and Supervisory Authority

If you have concerns about how Mostbet processes your personal data or believe we have violated your data protection rights, you have the right to lodge a complaint with your local data protection authority. The supervisory authority in your jurisdiction can investigate your complaint and take appropriate action. We encourage you to contact us first at [email protected] to resolve any issues.

Policy Updates and Changes

Mostbet may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the 'Last Updated' date below. Your continued use of the platform following any changes constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this policy periodically to stay informed about how we protect your data.

Last Updated: January 2025